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Chapter 1 - Introduction
Pages 1-5 - Book chapterAbstract only
Chapter 2 - Literature Review
Pages 7-14 - Book chapterAbstract only
Chapter 3 - Research Methodology
Pages 15-20 - Book chapterAbstract only
Chapter 4 - Individual Case Study Summaries
Pages 21-40 - Book chapterAbstract only
Chapter 5 - Cross-Case Analysis
Pages 41-54 - Book chapterAbstract only
Chapter 6 - Discussion
Pages 55-62 - Book chapterAbstract only
Chapter 7 - Conclusions and Recommendations
Pages 63-67 - Book chapterNo access
References
Pages 69-74 - Book chapterNo access
Conference papers:
Pages 75-78 - Book chapterNo access
Index
Pages 79-82
About the book
Description
To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.
To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.
Key Features
* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis
* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis
Details
ISBN
978-1-85617-525-8
Language
English
Published
2008
Copyright
Copyright © 2008 Elsevier Ltd. All rights reserved
Imprint
CIMA Publishing