Cover for The Benefits of e-Business Performance Measurement Systems

The Benefits of e-Business Performance Measurement Systems

A report for CIMA – the Chartered Institute of Management Accountants

Book2008

Authors:

David Barnes and Matthew Hinton

The Benefits of e-Business Performance Measurement Systems

A report for CIMA – the Chartered Institute of Management Accountants

Book2008

 

Cover for The Benefits of e-Business Performance Measurement Systems

Authors:

David Barnes and Matthew Hinton

Browse this book

Book description

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals a ... read full description

Browse content

Table of contents

Actions for selected chapters

Select all / Deselect all

  1. Full text access
  2. Book chapterAbstract only

    Chapter 1 - Introduction

    Pages 1-5

  3. Book chapterAbstract only

    Chapter 2 - Literature Review

    Pages 7-14

  4. Book chapterAbstract only

    Chapter 3 - Research Methodology

    Pages 15-20

  5. Book chapterAbstract only

    Chapter 4 - Individual Case Study Summaries

    Pages 21-40

  6. Book chapterAbstract only

    Chapter 5 - Cross-Case Analysis

    Pages 41-54

  7. Book chapterAbstract only

    Chapter 6 - Discussion

    Pages 55-62

  8. Book chapterAbstract only

    Chapter 7 - Conclusions and Recommendations

    Pages 63-67

  9. Book chapterNo access

    References

    Pages 69-74

  10. Book chapterNo access

    Conference papers:

    Pages 75-78

  11. Book chapterNo access

    Index

    Pages 79-82

About the book

Description

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.

Key Features

* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis

* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis

Details

ISBN

978-1-85617-525-8

Language

English

Published

2008

Copyright

Copyright © 2008 Elsevier Ltd. All rights reserved

Imprint

CIMA Publishing

You currently don’t have access to this book, however you can purchase separate chapters directly from the table of contents or buy the full version.

Purchase the book

Authors

David Barnes

Royal Holloway, University of London

Matthew Hinton

Open University Business School