A hybrid multiple-criteria decision portfolio with the resource constraints model of a smart healthcare management system for public medical centers

doi:10.1016/j.seps.2021.101073

Socio-Economic Planning Sciences

Volume 80, March 2022, 101073

https://doi.org/10.1016/j.seps.2021.101073 Get rights and content

Highlights

•: Smart Healthcare Management System evaluation proposed with an Hybrid MCDM methods.
•: Using DEMATEL and ANP to evaluate the weights influence relationship for SHMS.
•: Incorporating the resource requirements into ZOGP to obtain the SHMS portfolios.
•: Results show Financial Subsidy Policy is the important factor for SHMS evaluation.
•: The hybrid decision process is suitable for smart healthcare IS policy practices.

Abstract

A Smart Healthcare Management System (SHMS) is an intelligent technology integration practice for public medical centers. During the implementation of the SHMS, information on strategy and decision-making problems play an important role in smart hospital development, which directly affects the effective workflow of the hospital operation and the service quality of patient care. Existing literature has explored the main factors for evaluation the SHMS, but a qualitative and quantitative analysis is rarely mentioned. To address the research gap, this study proposes a hybrid exploratory three-phased Multi-criteria Decision-making (MCDM) model that combines the Decision-Making Trial and Evaluation Laboratory Model (DEMATEL) approach, the Analytic Network Process (ANP), and Zero-One Goal Programming (ZOGP) for evaluating SHMS portfolios in a resource-limited environment. The results indicate that the Financial Subsidy Policy is the most important determinant for SHMS development, while the Medical Data Informational System (MDIS) and Medical Device and Drug Management System (MDMS) are the optimal SHMS portfolios that satisfy the goal of strategy weights and limited resources. The proposed hybrid decision model can improve the reliability of SHMS portfolios.

Keywords

Smart e-health services

Smart healthcare management system (SHMS)

Multi-criteria decision making (MCDM)

Analytic network process (ANP)

Zero-one goal programming (ZOGP)

Chih-Hao Yang is an associate professor in the Department of Accounting, Ming Chuan University, Taiwan. He received his PhD degree in Business Administration from the National Central University. He received his MBA degree and his MS degree in Accounting from the National Defense University. He is also a certified SAP Application Consultant on TERP, ACL certified data analyst, International Certified CAATs Practitioner (ICCP), and Certified ERP Audit Professional (CEAP). His research interests include Cost and Management Accounting, Multi-Criteria Decision Making, Accounting Information System, ERP and Computer Auditing. He has published several papers in European Journal of Operational Research, Computers & Operations Research, Journal of Cleaner Production, Journal of Environmental Planning and Management, Group Decision and Negotiation, etc.

Wei Hsu is an assistant professor in the Department of Health Care Management, National Taipei University of Nursing and Health Sciences, Taiwan. She received her PhD degree in Business Administration from the National Central University. She received her MA degree in Applied Economics from the State University of New York at Buffalo. Her research interests include Health Care Management, Service Quality Management, Multi-Criteria Decision Making and Performance Evaluation. She has published several papers in Journal of the Operational Research Society, The Service Industries Journal, Total Quality Management, Total Quality Management & Business Excellence, etc.

Yong-Lin Wu is a master in Department of Financial Management, National Defense University, Taiwan. She received her Master degree in Financial Management from the National Defense University. Her research interests include Smart Healthcare Management, Multi-Criteria Decision Making, and Information System evaluation.

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