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1 - Introduction to the experience economy
Adrienne Steffen and Susanne Doppler
Pages 1-12 - Book chapterAbstract only
2 - Introduction to Consumer Food Choices
Attila Pohlmann
Pages 13-21 - Book chapterAbstract only
3 - The role of food in creating experiences
Adrienne Steffen and Susanne Doppler
Pages 23-33 - Book chapterAbstract only
4 - Marketers’ unintended consequences of improving the consumer food experience: discovering the key drivers
Antonella Capriello and Rohail Hassan
Pages 35-49 - Book chapterAbstract only
5 - Crafting food shopping experiences: the case of food halls in luxury departments stores
Eirini Koronaki and Prokopis K. Theodoridis
Pages 51-63 - Book chapterAbstract only
6 - Organic food shopping in Australia and Bangladesh: the role of perceived organic food value in the attitude–intention–behavior model
Parves Sultan, M. Muzakkeerul Huda, ... Abu Saleh
Pages 65-84 - Book chapterAbstract only
7 - Promoting organic products in India: the case of Two Brothers Organic Farms
Prabhat Kumar, Ardhendu Shekhar Singh and Dilip Dinkar Ambarkhane
Pages 85-96 - Book chapterAbstract only
8 - Engineering the experience in restaurants by means of process design and management
Dennis Hanson
Pages 97-107 - Book chapterAbstract only
9 - Ski huts in Austria and their culinary offer: a question of quality versus quantity?
Claudia Bauer-Krösbacher, Stephanie Tischler and Dajana Baumgartner
Pages 109-119 - Book chapterAbstract only
10 - Food experience design for plant-based restaurants
Giovanna Bertella
Pages 121-132 - Book chapterAbstract only
11 - Event catering: enhancing customer satisfaction by creating memorable holistic food experiences
Susanne Doppler, Adrienne Steffen and Lisa-Marie Wurzer
Pages 133-145 - Book chapterAbstract only
12 - “We have our style!” Optimizing food experiences in personalized catering boutique concepts
Franklin Velasco-Vizcaíno, Attila Pohlmann and Mauricio Cepeda
Pages 147-159 - Book chapterAbstract only
13 - Curated nostalgia—constructing and consuming the city through a culinary adventure
Tony Stovall, Mine Üçok-Hughes and Rossen Ventzislavov
Pages 161-168 - Book chapterAbstract only
14 - Experiences gained through absorption of and immersion in destinations’ food events—case evidence from Finnish travellers
Peter Bjork and Hannele Kauppinen-Räisänen
Pages 169-181 - Book chapterAbstract only
15 - Creating food experiences: summary and implications for practitioners
Adrienne Steffen and Susanne Doppler
Pages 183-195 - Book chapterAbstract only
16 - The future of food experiences
Susanne Doppler and Adrienne Steffen
Pages 197-210 - Book chapterNo access
Index
Pages 211-218
About the book
Description
Case Studies on Food Experiences in Marketing, Retail, and Events explores approaches for creating ideal food shopping and consumption experiences, and the challenges food customers face today. With a basis in literature review and theoretical background, the book illustrates specific case studies on food shopping experiences, food consumption experience in restaurants, and food experience and events, as well as insights on the methodological tools adopted throughout. Topics include food and food service design, the creation of customer loyalty through experiences, communication strategies like food promotion and event management, and defining product positioning in a competitive environment.
This book is an excellent resource for industry professionals in the food and beverage sectors, including those who work in marketing, communication, hospitality, and management, as well as students studying business management, tourism management, event management, applied marketing, and consumer behavior.
Case Studies on Food Experiences in Marketing, Retail, and Events explores approaches for creating ideal food shopping and consumption experiences, and the challenges food customers face today. With a basis in literature review and theoretical background, the book illustrates specific case studies on food shopping experiences, food consumption experience in restaurants, and food experience and events, as well as insights on the methodological tools adopted throughout. Topics include food and food service design, the creation of customer loyalty through experiences, communication strategies like food promotion and event management, and defining product positioning in a competitive environment.
This book is an excellent resource for industry professionals in the food and beverage sectors, including those who work in marketing, communication, hospitality, and management, as well as students studying business management, tourism management, event management, applied marketing, and consumer behavior.
Key Features
- Presents the challenges customers face in their away-from-home food shopping
- Explains how customer food experiences can be created
- Contains best practice examples of how food companies achieve a competitive advantage by creating memorable customer experiences
- Presents the challenges customers face in their away-from-home food shopping
- Explains how customer food experiences can be created
- Contains best practice examples of how food companies achieve a competitive advantage by creating memorable customer experiences
Details
ISBN
978-0-12-817792-1
Language
English
Published
2020
Copyright
Copyright © 2020 Elsevier Inc. All rights reserved.
Imprint
Woodhead Publishing