Cover for Business Process Change

Business Process Change

A Guide for Business Managers and BPM and Six Sigma Professionals

A volume in The MK/OMG Press

Book • Second Edition2007

Authors:

Paul Harmon

Business Process Change

A Guide for Business Managers and BPM and Six Sigma Professionals

A volume in The MK/OMG Press

Book • Second Edition2007

 

Cover for Business Process Change

Authors:

Paul Harmon

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Book description

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with ef ... read full description

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  2. Book chapterNo access

    chapter 1 - Business Process Change

    Pages 1-25

  3. Book chapterNo access

    appendix I - Business Process Modeling Notation BPMN CORE NOTATION

    Pages 513-516

  4. Book chapterNo access

    Appendix II - Business Process Standards

    Pages 517-524

  5. Book chapterNo access

    Index

    Pages 525-548

  6. Book chapterNo access

    About the Author

    Page 549

About the book

Description

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

Key Features

  • Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns
  • The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together
  • Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign
  • Offers all new detailed case studies showing how these methods are implemented
  • Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns
  • The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together
  • Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign
  • Offers all new detailed case studies showing how these methods are implemented

Details

ISBN

978-0-12-374152-3

Language

English

Published

2007

Copyright

Copyright © 2007 Elsevier Inc. All rights reserved

Imprint

Morgan Kaufmann

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Authors

Paul Harmon

Executive Editor, www.BPTrends.com Chief Methodologist, Business Process Trends Associates