Cover for Benchmarking National Tourism Organisations and Agencies

Benchmarking National Tourism Organisations and Agencies

Understanding Best Practice

A volume in Advances in Tourism Research

Book2006

Authors:

J. John Lennon, Hugh Smith, ... Jill Trew

Benchmarking National Tourism Organisations and Agencies

Understanding Best Practice

A volume in Advances in Tourism Research

Book2006

 

Cover for Benchmarking National Tourism Organisations and Agencies

Authors:

J. John Lennon, Hugh Smith, ... Jill Trew

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Book description

This book examines comparative performance and best practice in National Tourism Organisations/ Administrations from extensive research carried out in 2003 and 2004. It compares qu ... read full description

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  2. Book chapterNo access

    Chapter 1 - Benchmarking: A Range of Approaches

    Pages 1-4

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    Chapter 2 - Current Trends and Issues: The Rationale for States' Involvement in Tourism

    Pages 5-9

  4. Book chapterNo access

    Chapter 3 - Trends in Tourism Performance

    Pages 11-16

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    Chapter 4 - Structure, Legal Status and the Role of NTOs

    Pages 17-35

  6. Book chapterNo access

    Chapter 5 - Australia

    Pages 37-65

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    Chapter 6 - Canada

    Pages 67-95

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    Chapter 7 - France

    Pages 97-120

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    Chapter 8 - Ireland

    Pages 121-137

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    Chapter 9 - The Netherlands

    Pages 139-160

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    Chapter 10 - New Zealand

    Pages 161-183

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    Chapter 11 - South Africa

    Pages 185-205

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    Chapter 12 - Spain

    Pages 207-225

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    Chapter 13 - Benchmark Lessons

    Pages 227-238

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    References

    Pages 239-243

  16. Book chapterNo access

    Author Index

    Page 245

  17. Book chapterNo access

    Subject Index

    Pages 247-250

About the book

Publisher's Note: Transferred to Taylor & Francis as of 2011

Description

This book examines comparative performance and best practice in National Tourism Organisations/ Administrations from extensive research carried out in 2003 and 2004. It compares qualitative and quantitative data in order to ascertain best performance.

Analysis is contained in detail for eight National Tourism Organisations based in four Continents, comprising: Australia, Canada, France, Ireland, The Netherlands, South Africa and Spain. Each country is examined and analysed in the following key areas: Travel and Tourism Performance, Organisation of Tourism, The National Tourism Organisation, structure, Role, Staffing and Offices, Resources and Funding as well as providing case studies of good practice. The book includes methodology of the research and provides discussion and comment of the main roles and success formula in comparable National Tourism Organisations.

• Useful, practical guide to government's involvement in tourism over the past decade or more

• Brings insight from both the academic and practitioner markets

• International Case Studies

This book examines comparative performance and best practice in National Tourism Organisations/ Administrations from extensive research carried out in 2003 and 2004. It compares qualitative and quantitative data in order to ascertain best performance.

Analysis is contained in detail for eight National Tourism Organisations based in four Continents, comprising: Australia, Canada, France, Ireland, The Netherlands, South Africa and Spain. Each country is examined and analysed in the following key areas: Travel and Tourism Performance, Organisation of Tourism, The National Tourism Organisation, structure, Role, Staffing and Offices, Resources and Funding as well as providing case studies of good practice. The book includes methodology of the research and provides discussion and comment of the main roles and success formula in comparable National Tourism Organisations.

• Useful, practical guide to government's involvement in tourism over the past decade or more

• Brings insight from both the academic and practitioner markets

• International Case Studies

Key Features

· Useful, up-to-date and practical guide to governments' involvement in tourism over the past decade or more.
· Brings insight from both the academic and practitioner markets.
· International case studies

· Useful, up-to-date and practical guide to governments' involvement in tourism over the past decade or more.
· Brings insight from both the academic and practitioner markets.
· International case studies

Details

ISBN

978-0-08-044657-8

Language

English

Published

2006

Copyright

Copyright © 2006 Elsevier Ltd. All rights reserved

Imprint

Elsevier Science

Authors

J. John Lennon

Glasgow Caledonian University, Glasgow, UK

Hugh Smith

Glasgow Caledonian University, Glasgow, UK

Nancy Cockerell

The Travel Business Partnership, London, UK

Jill Trew

The Travel Business Partnership, London, UK